These Terms and Conditions (“Terms”) govern access to and use of indigoff.com (the “Site”) and the commercial relationship between INDIGOFF LLC (“INDIGOFF”, “we”, “us”, or “our”) and any visitor, prospective customer, customer, architect, designer, contractor, collaborator, or other user (“you”).
INDIGOFF develops architectural acoustic systems, surfaces, lighting-integrated products, and spatial design solutions intended for commercial, hospitality, workplace, retail, and interior architectural environments.
By accessing or using the Site, requesting information or samples, submitting specifications, sending project files, requesting a quotation, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree with these Terms, you must not access or use the Site or transact with INDIGOFF.
INDIGOFF reserves the right to revise, modify, or update these Terms at any time without prior notice. Continued use of the Site after any update constitutes acceptance of the revised Terms.
This Site is owned and operated by:
By accessing or using the Site, requesting quotes, downloading technical materials, sending samples for approval, or placing an order with INDIGOFF, you acknowledge that you have read, understood, and agree to comply with these Terms.
You further agree not to use the Site in any manner that interferes with its functionality, security, infrastructure, or operation.
If you do not understand or agree to these Terms, you must discontinue use of the Site immediately.
You may access, browse, electronically copy, download, and print limited portions of the Site solely for:
Any other use of the Site or its contents requires INDIGOFF’s prior written authorization.
Without limitation, you may not:
INDIGOFF reserves the right to suspend or terminate access for any violation of these Terms.
The Site is informational and does not currently process online payments.
All sales of INDIGOFF products are quote-based and confirmed through written purchase orders, sales orders, contracts, invoices, or equivalent commercial documentation.
Orders are subject to:
INDIGOFF reserves the right to reject or cancel any order request at its discretion.
INDIGOFF designs and manufactures acoustic panels, architectural systems, lighting-integrated products, and related interior architectural components.
Technical information including dimensions, finishes, performance ratings, acoustic coefficients (NRC), composition, fire classifications, installation methods, and standard configurations are described in the applicable technical documentation and product data sheets available through the Site.
INDIGOFF reserves the right to modify, discontinue, improve, or update products, dimensions, finishes, specifications, materials, and standard offerings at any time without notice.
INDIGOFF acoustic panels are manufactured from 100% PET (polyethylene terephthalate) polyester fiber, including post-consumer and post-industrial recycled content.
Standard acoustic panels are commonly manufactured in 9 mm (3/8″) and 12 mm (1/2″) thicknesses, with acoustic absorption values ranging approximately from NRC 0.65 to NRC 0.95 depending on mounting condition, spacing, installation method, and environmental conditions.
Standard fire performance classifications may include Class A ratings under ASTM E84 where specified.
PET acoustic panels are classified and treated as textile / non-woven felt products and naturally exhibit characteristics associated with textile materials.
Because INDIGOFF products are manufactured from recycled PET fiber and textile-based materials, slight variations in:
may occur between production lots and within individual panels.
Such variations are natural characteristics of the material and do not constitute defects.
Digital renderings, photography, CGI imagery, printed materials, lighting conditions, camera processing, and monitor calibration may also affect color perception.
Customers requiring strict color consistency or project-specific matching must request physical samples and return signed and dated approvals before production begins.
Upon receipt of the approved sample, INDIGOFF will confirm whether inventory from the approved production lot remains available.
If the original lot is unavailable, alternative samples may be submitted for customer review and approval.
Orders placed without approved physical samples will be manufactured within standard commercial tolerances and shall not be subject to claims based on lot-to-lot variation.
All products are supplied within commercial tolerances customary for PET acoustic felt products and architectural fabrication.
Reasonable variations in:
shall not constitute non-conformity or defect.
Photography, renderings, CGI visualizations, conceptual imagery, architectural visualizations, lifestyle scenes, and marketing materials displayed by INDIGOFF are intended for illustrative and inspirational purposes only.
Final installed products may vary in appearance depending on:
INDIGOFF does not guarantee exact visual correspondence between digital representations and final installed products unless expressly confirmed in writing.
Quotes are valid only for the period stated in the quotation document.
INDIGOFF reserves the right to revise pricing due to:
Pricing may be issued in U.S. Dollars (USD) or Mexican Pesos (MXN) depending on the project.
Payment terms including deposits, advance payments, milestone payments, or credit terms are established on a project-by-project basis and confirmed in writing.
Custom-fabricated, printed, routed, engraved, embossed, or made-to-order products are non-cancellable and non-refundable once production has commenced.
Taxes, duties, customs fees, brokerage fees, and import charges are the responsibility of the buyer unless otherwise agreed in writing.
INDIGOFF offers delivery options that may include:
Delivery dates communicated by INDIGOFF are estimates only unless expressly identified in writing as guaranteed milestones.
INDIGOFF shall not be liable for delays caused by:
Title and risk of loss transfer to the buyer upon delivery or pickup, as applicable.
Customers must inspect products immediately upon receipt.
Any visible damage, shortage, shipping discrepancy, or non-conformity must be:
Claims submitted after this period may be rejected except for qualifying hidden defects covered under the warranty provisions.
Because INDIGOFF products are manufactured to order or supplied from lot-specific inventory, the following policy applies:
INDIGOFF warrants that its standard products will be free from defects in material and workmanship for a period of five (5) years from the shipment date when properly stored, handled, installed, used, and maintained in accordance with INDIGOFF instructions and technical documentation.
This warranty applies solely to the original purchaser and is non-transferable.
This warranty does not cover:
INDIGOFF’s sole obligation under this warranty shall be, at its discretion:
for qualifying defective products.
INDIGOFF shall not be liable for:
EXCEPT AS EXPRESSLY PROVIDED HEREIN, INDIGOFF DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Acoustic performance values including NRC ratings are based on standardized laboratory testing conducted under controlled conditions.
Actual acoustic performance depends on numerous variables including:
INDIGOFF does not guarantee specific in-situ acoustic performance unless expressly committed in writing as part of a dedicated engineered acoustic design service.
Architects, designers, contractors, engineers, consultants, installers, and purchasers are solely responsible for verifying:
INDIGOFF technical materials, renderings, and recommendations are provided for general informational purposes and do not replace professional project evaluation or engineering review.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INDIGOFF’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SITE, ANY QUOTE, PRODUCT, ORDER, OR COMMERCIAL RELATIONSHIP SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE SPECIFIC PRODUCTS GIVING RISE TO THE CLAIM.
UNDER NO CIRCUMSTANCES SHALL INDIGOFF BE LIABLE FOR:
REGARDLESS OF THE LEGAL THEORY ASSERTED, INCLUDING NEGLIGENCE OR STRICT LIABILITY.
SOME JURISDICTIONS MAY NOT ALLOW CERTAI LIMITATIONS OR EXCLUSIONS OF LIABILITY, SO CERTAIN LIMITATIONS MAY NOT APPLY TO YOU.
14.1 Ownership
All content on the Site and all elements of INDIGOFF’s products, systems, collections, technical assets, and visual materials are the exclusive property of INDIGOFF LLC or its licensors and are protected under U.S. and international copyright, trademark, trade dress, patent, design patent, unfair competition, and intellectual property laws.
© 2026 INDIGOFF LLC. All rights reserved.
Protected materials include, without limitation:
14.2 Exclusivity of Designs
INDIGOFF designs are exclusive to INDIGOFF LLC.
The shapes, geometries, assemblies, panel systems, modular arrangements, and visual identities of INDIGOFF products are the result of original creative and engineering work and are not in the public domain.
The functional nature of acoustic absorption does not place the ornamental, stylistic, or architectural expression of INDIGOFF products into the public domain.
14.3 Permitted Use
You may download and use INDIGOFF materials solely for:
All copyright, trademark, and proprietary notices must remain intact.
14.4 Prohibited Use
Without prior written consent from INDIGOFF, you may not:
14.5 Specification Substitutions
Where INDIGOFF is specified as the basis-of-design manufacturer, any substitution proposal must be independently evaluated using the substituting manufacturer’s own technical documentation.
The use of INDIGOFF renderings, technical literature, BIM files, CAD files, photography, or design references to support competing products is prohibited.
14.6 Enforcement
INDIGOFF actively monitors unauthorized use of its intellectual property and reserves all available legal remedies, including:
Suspected infringement may be reported to: legal@indigoff.com
If you submit project photographs, comments, reviews, suggestions, ideas, specifications, or other content to INDIGOFF, you grant INDIGOFF a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, display, publish, and distribute such materials in connection with INDIGOFF’s business unless otherwise agreed in writing.
You represent that you possess all necessary rights to submit such content.
You agree not to:
INDIGOFF reserves the right to investigate suspected violations and cooperate with law enforcement authorities.
You agree, at your own expense, to indemnify, defend, and hold harmless INDIGOFF LLC, its affiliates, officers, directors, employees, contractors, representatives, licensors, and agents from and against all claims, liabilities, damages, losses, judgments, penalties, costs, and expenses, including reasonable attorneys’ fees, arising out of:
INDIGOFF reserves the right, at its sole discretion and without prior notice, to:
for any reason including suspected violation of these Terms.
INDIGOFF shall not be liable for any losses resulting from suspension or termination of access.
These Terms and any dispute arising out of or relating to the Site, INDIGOFF products, quotations, orders, or commercial relationships shall be governed by the laws of the State of New Jersey, United States, without regard to conflict of law principles.
The parties submit to the exclusive jurisdiction of the state and federal courts located in New Jersey.
INDIGOFF may seek injunctive relief in any jurisdiction necessary to protect its intellectual property rights.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
Any rights not expressly granted herein are reserved by INDIGOFF.
INDIGOFF may update these Terms at any time.
The “Last updated” date reflects the most recent revision.
Continued use of the Site after updates constitutes acceptance of the revised Terms.
Legal notices: legal@indigoff.com Privacy inquiries: privacy@indigoff.com Accessibility inquiries: accessibility@indigoff.com